You may be entering an incorrect User ID and/or Password, or your password may have expired. If you are a current faculty, staff or student member with an SJSUOne account, follow these steps to reset your password.
1. Visit http://my.sjsu.edu/ and click the “Lost Password” button on the right-hand side of the page
2. Enter all nine digits of your SJSU ID in the field provided and click continue
3. You will be given two options:
a. Option 1 - Enter your birth date and the last four digits of your SSN and click continue. Proceed to follow the prompts.
b. Option 2 - Click continue. A password reset link will be sent to the personal email address you have on file. Click the reset link in the email you receive. This will take you to the “SJSUOne Password Reset” page. Proceed to enter your SJSU ID and a new password of your choosing (see the requirements below). Click continue and follow the prompts.
4. New password requirements: Your password must be at least eight characters long, must include both upper and lower-case letters, and at least one number (Example: SJSUfun9). If your password is longer than 16 characters, there are no restrictions.
1. Visit http://my.sjsu.edu/ and click the “Lost Password” button on the right-hand side of the page
2. Enter all nine digits of your SJSU ID in the field provided and click continue
3. You will be given two options:
a. Option 1 - Enter your birth date and the last four digits of your SSN and click continue. Proceed to follow the prompts.
b. Option 2 - Click continue. A password reset link will be sent to the personal email address you have on file. Click the reset link in the email you receive. This will take you to the “SJSUOne Password Reset” page. Proceed to enter your SJSU ID and a new password of your choosing (see the requirements below). Click continue and follow the prompts.
4. New password requirements: Your password must be at least eight characters long, must include both upper and lower-case letters, and at least one number (Example: SJSUfun9). If your password is longer than 16 characters, there are no restrictions.
Yes, please send an e-mail to info-support@sjsu.edu with the following information and specify that you are an alumni. We will look up your ID and/or reset your password and e-mail you instructions on how to log in.
1. Full Name (and SJSU ID if known)
2. Date of Birth (MM/DD/YYYY)
3. Postal address on file with SJSU (include city, state and zip)
4. E-mail address on file with SJSU
If you do not remember the mailing address or email address we would have on file, please send the last four digits of your Social Security number.
1. Full Name (and SJSU ID if known)
2. Date of Birth (MM/DD/YYYY)
3. Postal address on file with SJSU (include city, state and zip)
4. E-mail address on file with SJSU
If you do not remember the mailing address or email address we would have on file, please send the last four digits of your Social Security number.
If you are unable to log into Canvas but have previously been able to, please be sure you are using the correct login link and update any existing bookmarks to: https://sjsu.instructure.com
Try clearing your browser's cache by following these instructions: http://www.wikihow.com/Clear-Your-Browser's-Cache
Your password may be expired. Please visit http://my.sjsu.edu/ and click on the "Lost Password" button to reset your SJSUOne password.
If you still cannot login, contact the eCampus staff at ecampus@sjsu.edu or 408-924-2337.
You can submit an iSupport help ticket here: http://isupport.sjsu.edu/ecampus
Try clearing your browser's cache by following these instructions: http://www.wikihow.com/Clear-Your-Browser's-Cache
Your password may be expired. Please visit http://my.sjsu.edu/ and click on the "Lost Password" button to reset your SJSUOne password.
If you still cannot login, contact the eCampus staff at ecampus@sjsu.edu or 408-924-2337.
You can submit an iSupport help ticket here: http://isupport.sjsu.edu/ecampus
Your SJSUOne account has not yet been created at this time. These accounts are created automatically on a daily basis based on enrollment or HR records received by the university. Please try to set your password again in a day or two. We apologize for any inconvenience.
Go to the settings of your device and select “forget this network”. When the network is re-discovered, a certificate will present itself. Accept the certificate to connect. If you are still not able to connect successfully, please visit the ITSS Help Desk located in Clark 102, 1st Floor for in-person assistance with the issue.
Your SJSU ID number is e-mailed to you about one week after you submit your application through CSUMentor. If it has been more than one week, please check your spam folder. If you have not received this email, we can provide your SJSU ID and/or reset your password for MySJSU. Please send an e-mail to info-support@sjsu.edu with the following items for identity verification.
1. Full Name (and SJSU ID if known)
2. Date of Birth (MM/DD/YYYY)
3. Postal address on file with SJSU (include city, state and zip)
4. E-mail address on file with SJSU
If you do not remember the mailing address or email address we would have on file, please send the last four digits of your Social Security number.
1. Full Name (and SJSU ID if known)
2. Date of Birth (MM/DD/YYYY)
3. Postal address on file with SJSU (include city, state and zip)
4. E-mail address on file with SJSU
If you do not remember the mailing address or email address we would have on file, please send the last four digits of your Social Security number.
Please fill out and submit the online form located at: http://its.sjsu.edu/forms/phone-data/. Once submitted, an iSupport help ticket will be created for you and a technician will be in contact with you directly to assist.
For MySJSU training visit https://sjsu.edu/registrar/faculty-staff/index.php
For SJSU @ Work training visit: https://www.sjsu.edu/up/myinfo/training/system-training/peoplesoft-training.php
For CFS & FTS training visit: https://www.sjsu.edu/fabs/connect/training-and-tutorials.php
For eFaculty training visit: https://www.sjsu.edu/up/mycareer/faculty-resources-and-support/efaculty.php
For SJSU @ Work training visit: https://www.sjsu.edu/up/myinfo/training/system-training/peoplesoft-training.php
For CFS & FTS training visit: https://www.sjsu.edu/fabs/connect/training-and-tutorials.php
For eFaculty training visit: https://www.sjsu.edu/up/mycareer/faculty-resources-and-support/efaculty.php