You may be entering an incorrect User ID and/or Password, or your password may have expired. If you are a current faculty, staff or student member with an SJSUOne account, follow these steps to reset your password.
1. Visit http://my.sjsu.edu/ and click the “Lost Password” button on the right-hand side of the page
2. Enter all nine digits of your SJSU ID in the field provided and click continue
3. You will be given two options:
a. Option 1 - Enter your birth date and the last four digits of your SSN and click continue. Proceed to follow the prompts.
b. Option 2 - Click continue. A password reset link will be sent to the personal email address you have on file. Click the reset link in the email you receive. This will take you to the “SJSUOne Password Reset” page. Proceed to enter your SJSU ID and a new password of your choosing (see the requirements below). Click continue and follow the prompts.
4. New password requirements: Your password must be at least eight characters long, must include both upper and lower-case letters, and at least one number (Example: SJSUfun9). If your password is longer than 16 characters, there are no restrictions.